Warranty Policy
Contact reseller for
items problems
Reseller test and
confirm problems
Reseller provide
after-sales service
Warranty replacement and repair instructions
Please, read this Warranty policies! it is very important
1. This warranty policy applies only to UMIDIGI handsets sold in Bangladesh.
2. A customer may choose handset replacement or repair if there is any functional error in handset within
7 days from the date of purchase and is also entitled for one year warranty.
3. For removable battery, charger, data cable, earphone & SD card, the warranty period is 6 months
after purchase.
4. In order to avail warranty replacement and repair services, one should show the valid proof of purchase.
5. Other product related materials (such as the Quick Start Guide and Warranty card) are not covered in
warranty replacement or repair.
Warranty repair instructions
Please, read this Warranty policies! it is very important
1. Warranty repair services are valid only if the product is used normally. If the product is damaged due
to reasons other than product quality or under one of the following situations, one is not entitled to
get warranty replacement or repair services, but one can pay to have the product repaired;
a. The warranty period has expired for warranty replacement or repair services.
b. No valid proof of purchase.
c. The content on the valid proof of purchase does not match the labels on the product or has been
altered.
d. If the product is repaired at any unauthorized service center.
e. Damage caused by irresistible force like earthquake, fire etc., natural wear and tear of the product
(for instance scratch or broken marks on back cover, button, display screen and accessories etc.).
f. Faults or defects in the product that are not manufacturing defects or functional faults.
g. If handset damage due to using non-original accessories (charger, data cable etc.) is not covered
in the replacement and warranty services.
h. If a product is damaged due to liquid or moisture entering the product or physical damage.
2. For repairing physical, liquid damaged and unauthorized repaired handset, a repair agreement
“special instruction for product repairing” needs to be signed between the customer and the
service center.
3. All parts, components and accessories replaced during the warranty period belong to the company.
Backup reminder and important notice before ending handsets for repairing
1. Please make sure that the data of the handset is backed up before handover the handset for repair
as it can be lost during repair.
2. Please carry original purchased proof while sending handset to service center. (Purchased invoice
and warranty card may not be altered of torn)
3. For any accessory related complaint, please carry the accessories (In case accessory purchased
separately, purchased proof will be required).
4. For any issue related to handset charging, please carry a charger along with the handset.
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